Please read these Terms and Conditions carefully before using our website and making a booking through My Stay Melbourne. These Terms govern your access to and use of our website and the services provided through it. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website.
1. Property Listings and Bookings:
1.1 Property Information: The information provided on our website, including property descriptions, amenities, availability, and pricing, is subject to change without notice. While we make every effort to ensure the accuracy of the information, we do not guarantee its completeness or reliability. It is your responsibility to verify all details and make informed decisions before making a booking.
1.2 Booking Confirmation: All bookings made through our website are subject to availability and acceptance by the property owner or manager. A booking is confirmed only when you receive a booking confirmation from us or the property owner/manager. We reserve the right to decline or cancel any booking at our discretion.
1.3 Rates and Fees: The rates displayed on our website are in the local currency and include applicable taxes and fees, unless otherwise stated. Additional charges, such as cleaning fees, security deposits, or other applicable fees, may apply and will be clearly stated during the booking process.
2. Cancellations and Refunds:
2.1 Cancellation Policy: Each property has its own cancellation policy, which will be provided to you during the booking process. It is your responsibility to review and understand the cancellation policy before making a booking. Cancellation policies may vary depending on the property, and refunds may be subject to certain conditions or fees.
2.2 Refunds: Refunds, if applicable, will be processed in accordance with the property's cancellation policy. Any applicable refund will be credited back to the original payment method used for the booking.
3. Guest Responsibilities:
3.1 Property Care: As a guest, you are responsible for treating the property and its contents with care and respect. Any damages, breakages, or loss caused by you or your party during your stay may be subject to additional charges.
3.2 Compliance with Rules: Guests must comply with all rules and regulations specified by the property owner or manager, including any building regulations, noise restrictions, and other house rules. Failure to comply may result in termination of the booking and additional charges.
4. Limitation of Liability:
4.1 Disclaimer: We do not own or manage the properties listed on our website. We act solely as an intermediary platform connecting guests with property owners or managers. Therefore, we shall not be liable for any claims, damages, losses, or expenses arising out of or in connection with your use of our website or any bookings made through it.
4.2 Indemnification: You agree to indemnify, defend, and hold us harmless from any claims, actions, damages, liabilities, and expenses (including legal fees) arising out of or in connection with your use of our website or any breach of these Terms.
5. Governing Law and Jurisdiction:
These Terms shall be governed by and construed in accordance with the laws of Victoria. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.
Please contact us if you have any questions or concerns regarding these Terms.
Note: It is advisable to consult with legal professionals to ensure your terms and conditions align with your specific business requirements and comply with the applicable laws in your jurisdiction.